Yes, our solutions are designed to integrate seamlessly with existing healthcare systems including EHRs (EPIC, eClinicalWorks, NextGen, AdvancedMD, CareTracker, Practice Fusion), practice management systems, billing systems, laboratory information systems, and other healthcare technologies. We use industry-standard protocols (HL7, FHIR), APIs, and interoperability standards to ensure smooth integration without disrupting your workflows.

Implementation timelines vary depending on the complexity of the solution and your specific requirements. Simple billing service implementations can be completed in 2-4 weeks, while comprehensive EHR implementations may take 3-6 months. Custom software development projects typically range from 2-6 months. We work closely with you to develop a realistic timeline, provide regular progress updates, and ensure minimal disruption to your operations throughout the process.

Yes, we provide comprehensive ongoing support for all our solutions. This includes technical support with dedicated account managers, system maintenance and updates, performance optimization services, regular reporting and analytics, user training and refresher courses, and 24/7 emergency support options. We offer different support packages tailored to meet your specific needs.

We maintain a 98% clean claim rate across all our clients. This means that 98% of claims are submitted correctly the first time, without errors that would cause delays or denials. Our high clean claim rate is achieved through rigorous pre-submission validation, precision coding, payer-specific compliance checks, and comprehensive quality assurance processes.

Yes, we provide comprehensive benefits verification and prior authorization services. Our team verifies patient eligibility in real-time, checks coverage and benefits, obtains necessary prior authorizations before services are rendered, verifies co-pays and deductibles, and manages the entire authorization process to prevent front-end revenue leakage and reduce claim denials.

We provide comprehensive medical coding services including ICD-10-CM diagnosis coding, CPT and HCPCS procedure coding, specialty-specific coding expertise, coding audits and compliance reviews, coding education and training, and assistance with coding questions and updates. Our certified coders ensure accurate coding that maximizes reimbursement while maintaining compliance.

Yes, we offer comprehensive credentialing and enrollment services. This includes provider credentialing for new providers, re-credentialing management to ensure continuous payer participation, payer enrollment and contracting, application preparation and document management, follow-up and status tracking, and expedited credentialing processes to reduce onboarding delays.

Yes, we offer discounts for annual and multi-year contracts. Longer-term commitments allow us to provide better pricing while ensuring continuity of service for your organization. Annual contracts typically receive 10-15% discount, and multi-year contracts can receive even greater savings. We're committed to building long-term partnerships with our clients.

We accept all major credit cards (Visa, MasterCard, American Express), ACH bank transfers, wire transfers, and checks. For enterprise clients, we can also arrange custom payment terms, monthly invoicing schedules, and payment plans that align with your cash flow needs.

Setup fees vary depending on the services and complexity of your requirements. For standard medical billing services, setup fees are typically minimal or waived for annual contracts. For complex implementations like EHR systems or custom software development, setup fees cover initial configuration, data migration, and training. We provide transparent pricing with no hidden fees.

Our clients typically see significant cost savings through reduced denials (up to 30% reduction), faster reimbursements (average 15-day reduction in AR cycles), lower overhead costs from reduced rework, improved collection rates, and elimination of in-house billing staff costs. Many practices see a positive ROI within the first 3-6 months. We provide detailed financial reports so you can track your savings.

No, we believe in transparent pricing with no hidden fees. All fees and charges are clearly outlined in your service agreement before you sign. The only additional charges you might incur are for special services like expedited processing, custom reports beyond standard offerings, or additional training sessions beyond the included onboarding. We always discuss any additional costs upfront.

Yes, we offer flexible contract terms. Most of our service agreements have a 30-day cancellation notice period. We're committed to your satisfaction and will work with you to resolve any concerns before cancellation. However, we're confident you'll be satisfied with our services—our client retention rate is over 95%.

We offer both cloud-based and on-premise deployment options. Our cloud solutions are hosted in secure, HIPAA-compliant data centers with enterprise-grade security, automatic backups, and 99.9% uptime SLA. On-premise solutions can be deployed in your data center with full control over your environment. We'll help you choose the best option based on your security requirements and infrastructure.

We maintain a 99.9% uptime SLA for our cloud solutions. Our infrastructure is built with redundancy at every level including multiple data centers in different geographic locations, load balancing, automatic failover, 24/7 monitoring, regular maintenance windows with minimal disruption, and disaster recovery plans. We perform regular maintenance and keep you informed of any scheduled downtime.

We implement comprehensive security measures including bank-level encryption (AES-256) for data at rest and in transit, multi-factor authentication, role-based access controls, regular security audits and penetration testing, intrusion detection systems, firewalls and network security, employee security training, and compliance with HIPAA, HITECH, and other regulatory requirements.

We implement comprehensive backup and data protection strategies including automated daily backups with point-in-time recovery, encrypted backups stored in geographically separate locations, redundant storage systems, regular backup testing and verification, disaster recovery plans with documented procedures, and retention policies that meet regulatory requirements.

Yes, we fully support both FHIR (Fast Healthcare Interoperability Resources) and HL7 (Health Level Seven) standards. Our integration services include FHIR implementation for modern health information exchange, HL7 v2 and v3 message processing, API development following FHIR specifications, data mapping and transformation, and ensuring compatibility with standard healthcare protocols.

Our web-based solutions are compatible with all major browsers including Chrome, Firefox, Safari, Edge, and Opera. We support desktop computers (Windows and Mac), tablets, and smartphones. Our responsive design ensures optimal user experience across all device types and screen sizes. Mobile apps are available for iOS and Android platforms.

Our response times vary by priority: Critical issues affecting patient care or billing operations receive immediate response within 1 hour. High-priority issues are responded to within 2-4 hours during business hours. Standard support requests receive response within 24 hours. We provide regular updates on issue resolution status and work until the issue is fully resolved.

Yes, we provide comprehensive reporting and analytics including real-time dashboards with key performance indicators, monthly financial reports with detailed metrics, denial analysis and trends, collection rate tracking, AR aging reports, claim status reports, customizable reports based on your needs, and scheduled automated report delivery. All reports are accessible through our secure portal.

You can contact our support team through multiple channels: Phone at +1 (617) 942-1653 (Mon-Fri, 8AM-6PM EST), Email at info@arimdtec.com (we respond within 2-4 hours), Secure messaging portal for non-urgent requests, Dedicated account manager for direct communication, and 24/7 emergency hotline for critical issues. All support interactions are logged and tracked for accountability.

Yes, we provide a secure online portal where you can access real-time dashboards, view claim status and payment information, download reports and statements, access billing analytics and metrics, communicate with your account manager, submit support requests, and manage your account settings. The portal is accessible 24/7 from any device with internet access.

We have a dedicated billing inquiry team to handle all questions and disputes. You can contact your account manager directly, submit inquiries through our secure portal, or call our billing support line. We investigate all disputes promptly, provide detailed explanations, work with payers to resolve issues, and keep you informed throughout the process. Our goal is to resolve all disputes fairly and quickly.

Yes, we provide comprehensive onboarding assistance for all new clients. This includes initial consultation and needs assessment, data migration and setup, system configuration and customization, staff training sessions (both in-person and remote), documentation and user guides, dedicated onboarding specialist, and regular check-ins during the transition period. Our goal is to make the transition as smooth as possible.